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#Whatsapp business api integration with crm how to#
#Whatsapp business api integration with crm update#

If you have a support team, you can also create individual accounts so you no longer have to share your passwords again.Īnd since the customer responses are now attributed to the agent account, it makes your team members accountable and helps you speed up resolutions. With DelightChat, you can see customer messages from all your support channels and respond to them from a single dashboard, without switching back and forth between the oh-so-many tabs ever again. And keeping track of customer messages on all these channels is a pain. Most growing Shopify stores are active on multiple support channels including email, Facebook, Instagram, and WhatsApp. DelightChat - WhatsApp Shared Inbox & Marketing solution We recommend DelightChat, and for good reason too.

#Whatsapp business api integration with crm how to#

How to easily integrate the WhatsApp API with your Shopify store?ĭepending on your needs, you can either choose the simple WhatsApp chat button or combine your support channels with an all-in-one customer support software. Now, how do you integrate WhatsApp API with your Shopify store? Do you need a Shopify front end developer or are there easier methods to do so?

You no longer have to share account passwords with your team members as they have their credentials to the support dashboard.

A shared inbox lets you keep track of all the customer conversations and ensure that your team delivers the highest level of customer experience.

These tickets can then be assigned to agents for better tracking, accountability, and faster resolution.

You can convert WhatsApp conversations into support tickets.

Your entire support team can answer customer requests on WhatsApp and other support channels simultaneously without ever having to switch tabs.

When your support team grows bigger, you cannot use the WhatsApp Business account because the app limits you to a maximum of 2 users - one on the mobile app and one on the WhatsApp web.īut by integrating the Business API with an omnichannel customer support tool like DelightChat: 4 ways ecommerce businesses can benefit from WhatsApp Business API What are the benefits of using the WhatsApp Business API? Let’s take a look at 4 of the main benefits that you get soon after integrating the API.

Lift limitations: You are no longer limited by the restrictions of the WhatsApp business app once you integrate with an all-in-one support inbox like DelightChat.

Integrations: With the WhatsApp API, you can integrate your WhatsApp Business account and respond to messages directly from your CRM or customer support tool.

Chatbots: You can avoid answering common questions by creating chatbots that automatically respond based on answers from a database.

#Whatsapp business api integration with crm update#

Automatic messaging: You can create message templates to automatically update customers with their order details, shipping information, appointment reminders, payment updates, and more.Here are some of the most powerful features that the WhatsApp API offers:

Because you’re no longer limited to the app, you can extend the functionality of WhatsApp by building tools around the API. One of the most crucial features of WhatsApp API is extensibility.

Let’s look at some of the features of this API and the awesome benefits that it offers to businesses. So, support teams can respond to customers from a single WhatsApp number and a single dashboard.

The WhatsApp API lets you integrate your WhatsApp Business account with an existing customer support tool. But larger businesses were unable to use the app due to restrictions on the maximum number of active users at a time.Ĭonsidering this, Facebook released the WhatsApp Business API for businesses. After the WhatsApp Business app was released, smaller ecommerce businesses started supporting customers over WhatsApp.